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FAQ

Q. How is the teacher of IHIChinese online course different from other institutes ?

A. All the teachers of IHIChinese are native Mandarin speaker and are certified by The International Association for Teachers of Chinese to speakers of other language (TCSOL) and Person- EDI.

 

Q.Do I need to take an assessment test before starting the courses?

A. No. Based on your Mandarin level, our teacher will adjust the teaching maternal.

All the material will contain pinyin, Mandarin and English.

   

Q. What do I need to prepare for taking the course?

A. Any of the following devices: PCs, Mac, iOS , Android, earphones, microphones or

Web-cam devices (optional)

 

 Q. How can I make a reservation?

A. You can always click on contact us to reach our customer service team and we will

contact you within 24 hours. 

 

Q. How can I pay for the tuition?

A. We accept credit card payments through Paypal, Master Card, Visa or Remittance. 

 

Q. Cancellation and refund?

A. You can always reach our customer service team to cancel the class at least

36 hours before the scheduled class time. The refund policy will be provided by

our customer service team. 

 

Q. Do I need to buy textbook for online course?

A. No, all the textbook will be provided once you purchase the course.

 

Q. What are the advantages of taking an online course?

A. You can study your course at your own speed and whenever you want to without travel costs as long as you have wi-fi.

 

Q. Do I have to finish the course in certain time? 

A. Yes, when you purchase under 40 hours, you need to finish it in 180 days. If you

  purchase over 40 hours, you need to finish it in 365 days. 

 

Q. Which course should I take?

A. It depends on your needs. If you are planning to have a business trip, our travel

courses will be your right choice. If you need to learn Chinese for professional

reason, you can choose our general courses. Please check our courses for

your need.

 

Q. What's the difference between traditional Chinese and simplified Chinese?

A. Traditional Chinese writing is older, as the name suggests, but it is still used in

Taiwan. The simplified Chinese letters are used in Mainland China.

 

Q. How long is one class? 1 hour? 50mins?

A. A standard class is an hour with 10mins break.

 

Q. Can I take class at anytime and anywhere?

A. Yes. IHIChinese offers online courses from 9AM to 9PM Taiwan time. 

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Q. Where can I go for help when I need it ?

A. You can always reach our customer service team with your questions and we will

  contact you within 24 hours. 

 

Q. How can I contact the International Han Institute (IHI)?

A. Please E-mail:ihichinese@gamil.com or skype to ihichinese.

 

Q. If I forget platform's password and username?

A. Don’t worry, you can always reach our customer service team with your questions

  . 

Q. Do I need an Internet connection?

A. Yes, that is the most needed equipment for online course. 

 

 Q. What type of computer skills do I need?

A. Online students need a basic knowledge of software applications such as internet

browser, skype and email.

  

 

 


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